| | Word Fundamentals | | Important Concepts, Typing, Editing, Formatting, Tables, Pictures.. | | | | Word Intermediate | | Speed Techniques, Headers & Footers, Formatting Styles, Tables.. | | | | Word Advanced | | Merging Documents, WORD Macros, WORD Templates, FIELDS... | | | | Windows | | Working with WINDOWS, Working with Documents, Applications.. | | | | Excel Fundamentals | | Worksheets, Formulas, Functions, Formatting, Charts, Data Lists.. | | | | Excel Intermediate | | Consolidating & Linking, Finding Values in a List, Protection.. | | | | Excel Advanced | | Analysing Data, Planning Techniques, Solver, Macros.. | | | | Outlook | | Calendar, Tasks, Contacts, Projects, Messaging, Using Outlook Notes... | | | | Access Fundamentals | | Introduction to Databases, ACCESS Environment, Creating Databases.. | | | | Access Intermediate | | Review of Concepts, In-Depth Table, Query, Form & Report Design.. | | | | Access Advanced | | Macros, Modules, Variables, Constants & Operators, Data Types.. | | | | PowerPoint Fundamentals | | Important Basics, Creating a Quick Presentation, Powerpoint Tools.. | | | | PowerPoint Advanced | | Creating Templates, Organisation Charts, Advanced Animation.. | | | | |
|
|
| | | | Communication Skills | | | | | Course Aims: | | | Delegates will learn
. How to develop and maintain personal authority as a leader
. How to solve problems and make better decisions
. Effective Communication at Work
. How to introduce change and influence people
. How to identify and overcome resistance
. How to prepare for and manage difficult people
. How to tackle disputes
. How to communicate Difficult Corporate Decisions
. The importance of managing the Annual Appraisal
|
|
| | | | | | Topics Covered | | | By the end of the Workshop, delegates will
. Appreciate the need for pre defined criteria / competencies in the interview/ selection process.
. Prepare for and structure an effective selection interview
. Describe the current legal constraints surrounding the selection process and comply with legislative requirements to protect the rights of interviewees.
. Understand and demonstrate the core skills used in interviewing
. Accurately assess and score a candidate at the close of the selection interview.
. Understand how to structure a feedback session and what information is used
| | | | |  To request further information about the Communication skills course, or make a booking, click here |
|
|
|
